What makes us different?

Visual Impact's unique e-commerce platform, where you're guided by a broadcast engineer every step of the way. Our expert team offers professional advice to ensure you find the perfect broadcast gear for your needs. Shop confidently with personalized support!

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future. Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What if I want to speak to someone?

We want to speak to you too! Contact tom@visuals.tv, alternatively 0832961827, with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

How do I return a product?

Items must be returned within 7 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

What payment methods do you accept?

We accept credit cards and bank transfers for all purchases.

Can I chat with a broadcast engineer?

Yes, you can chat with a real broadcast engineer via WhatsApp at 0663703021 for technical support and equipment recommendations.

Do you offer equipment rental?

Yes, we offer professional broadcast equipment rental through our Visual Impact Rentals service.

What brands do you specialize in?

We specialize in Blackmagic Design products and offer certified pre-owned broadcast equipment from various professional brands.

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