Question 1

What makes us different?

Accepted Answer

Visual Impact's unique e-commerce platform, where you're guided by a broadcast engineer every step of the way. Our expert team offers professional advice to ensure you find the perfect broadcast gear for your needs. Shop confidently with personalized support!

Question 2

Can I cancel my order?

Accepted Answer

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future. Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Question 3

What if I want to speak to someone?

Accepted Answer

We want to speak to you too! Contact tom@visuals.tv, alternatively 0832961827, with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Question 4

How long will it take to receive my order?

Accepted Answer

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Question 5

How do I return a product?

Accepted Answer

Items must be returned within 7 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Question 6

How long will it take to receive my refund?

Accepted Answer

Refunds are processed within 7 days from when we receive the item(s).

Question 7

What payment methods do you accept?

Accepted Answer

We accept credit cards and bank transfers for all purchases.

Question 8

Can I chat with a broadcast engineer?

Accepted Answer

Yes, you can chat with a real broadcast engineer via WhatsApp at 0663703021 for technical support and equipment recommendations.

Question 9

Do you offer equipment rental?

Accepted Answer

Yes, we offer professional broadcast equipment rental through our Visual Impact Rentals service.

Question 10

What brands do you specialize in?

Accepted Answer

We specialize in Blackmagic Design products and offer certified pre-owned broadcast equipment from various professional brands.

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