What makes us different?

Visual Impact's unique e-commerce platform, where you're guided by a broadcast engineer every step of the way. Our expert team offers professional advice to ensure you find the perfect broadcast gear for your needs. Shop confidently with personalized support!

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future. Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What if I want to speak to someone?

We want to speak to you too! Contact tom@visuals.tv, alternatively 0832961827, with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

How do I return a product?

Items must be returned within 7 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

What payment methods do you accept?

We accept credit cards and bank transfers for all purchases.

Can I chat with a broadcast engineer?

Yes, you can chat with a real broadcast engineer via WhatsApp at 0663703021 for technical support and equipment recommendations.

Do you offer equipment rental?

Yes, we offer professional broadcast equipment rental through our Visual Impact Rentals service.

What brands do you specialize in?

We specialize in Blackmagic Design products and offer certified pre-owned broadcast equipment from various professional brands.

Contact Us - Design & Broadcast Equipment

Johannesburg

Weekdays: 9h00 to 17h00 | Weekends: By prior arrangement only

Sales & Support

Tom:
+27 66 370 3021
tom@visuals.tv
Physical Address

32 Bompas Road,
Dunkeld, Johannesburg
Office Coordinates

-26.133127, 28.039719
Postal Address

PO Box 412433
Craighall
Johannesburg
2024

Cape Town

Weekdays: 9h00 to 17h00 | Weekends: By prior arrangement only

Sales & Support

Tom:
+27 66 370 3021
tom@visuals.tv
Physical Address

Media Hive Building,
1 Glynville Terrace, Gardens
8001
Office Coordinates

-33.931688, 18.416559
Postal Address

PO BOX 12117
Mill Street, Vredehoek
Cape Town
8010

Chat on Whatsapp with a Broadcast Engineer

Get in touch

Johannesburg

Sales & Support

Physical Address

Office Coordinates

Postal Address

Cape Town

Sales & Support

Physical Address

Office Coordinates

Postal Address

Your cart

Information

Choose options

Chat on Whatsapp with a Broadcast Engineer

Up to 50% off Selected Certified Pre-Owned Broadcast Equipment

NB: The warehouse will be closing for the festive season dates are as follows 19th Dec to 6th Jan last orders will be processed on the 18th Dec

Get in touch

Johannesburg

Sales & Support

Physical Address

Office Coordinates

Postal Address

Cape Town

Sales & Support

Physical Address

Office Coordinates

Postal Address